Photo credit: @NCI

Designing care into services

A scandal of design

How can we put more care into services?

1. Avoid harm

2. Communicate better

‘Good communication is a crucial precondition for good care. It also is care in and of itself. It improves people’s daily lives.’ (Mol, 2008, P76)

3. Build accessibility and inclusivity

4. Investigate the perception of care

5. Consider the systemic impact

Any thoughts? Let me know!

Business Director at | Service Design Researcher at RCA

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